Thank you for shopping with us! We value your satisfaction and aim to provide high-quality products and service. Please read our refund policy carefully before making a purchase.

1. Returns & Eligibility

We accept returns within 7 days of receiving your order. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., food, flowers)
• Custom-made or personalized products
• Sale or clearance items
• Gift cards

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

4. Late or Missing Refunds

If you haven’t received your refund yet:

• First check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at kevinzhw@outlook.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at kevinzhw@outlook.com with photos and your order number.

6. Shipping Returns

To return your product, please mail it to:

304 North Cardinal St.
Dorchester Center, MA 02124

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.